SECURE PAYMENT:

 

office@crystalchalets.net

(360) 663-2628

              Crystal Chalets is located in the Mt. Baker-Snoqualmie National Forest.
              Crystal Chalets and the U.S. Forest Service are partners in recreation.

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POLICIES

Thank You for choosing Crystal Chalets

 

PLEASE NOTE:   We Reserve the Right to move you to a comparable unit
should there be issues with the unit in your reservation.

 

REMINDER:  Being on a hillside affords amazing views but there are MANY stairs to climb to the units (see our images)!

 

Terms & Conditions for Refundable Damage Deposit

Please read the .pdf as these Terms & Conditions are in each unit and must be followed for the full return of the $200 Refundable Damage Deposit pre-authoriztion.

 

We collect 100% of the reservation charges including rental, fess, taxes and damage deposit prior to your arrival, either at the time of booking or a week prior to your stay.  A $45.00 cleaning fee is added to all reservations.  A $200.00 refundable damage deposit pre-authorization will appear a week before your arrival, if this does not clear you will be asked for a valid credit card to pre-authorize.   

 

We reserve the right to charge an additional $20 per hour for any cleaning necessary above what is considered "normal" (aside from Linens and Towels the room should be left as you found it) which will be taken from the damage deposit pre-authorization (please read the Crystal Chalets Terms & Conditions .pdf (above and in your unit) to avoid any extra fees.   After departure, once your room has been inspected, cleaned and no damage, further cleaning or smoking has been verified your Damage Deposit pre-authorization will be voided.  

 

If extra cleaning fees are due (see our Terms & Conditions) or any damage is found after your use, it will be charged from the Damage Deposit pre-authorization and the remaining amount voided. 

 

Please accurately reflect the number of people in your party.  Occupancy limits INCLUDE children.

Check In: 4:00PM PST   Check Out: 11:00AM PST

 

PLEASE NOTE:  There is a $75 surcharge for each of the following items: early check-in (before 4:00 PM), late check-in (after 8:00 PM), and late check-out (after 11:00 AM). Hopefully you can arrange your travel accordingly.  Contact us for details (https://www.crystalchalets.net/faq) as early check-in and late check-out MUST be prearranged.

 

We are a Non Smoking Facility.  There is No Smoking in ANY of the units, on balconies, walkways, in the parking lot or anywhere on the property  (this includes cigarettes, vaping and marijuana).  If ANY evidence is smelled or found you WILL be charged the $200.00 Smoking Fee.  

 

A reminder of our No animal policy (in the condo or on the property) there is a $100.00 fee per sighting.  Service animals trained to guide or service a person with a disability are allowed. This does not include comfort, therapy or emotional support animals. If a disabled person wants to bring a service dog, the Manager must be informed in advance of exactly what the animal is trained to do. The tasks performed must be directly related to the person’s disability. Renters with animals that create problems will be asked to leave even if it is supposed to be a “service animal.”

 

There are also No laundry facilities on the premises or on the mountain.  

 

We do not provide daily housekeeping services, but contact the Onsite Managers should you require anything while on site, their information is in your welcome email and on the Terms & Conditions.

 

Gas grills on-site are for your use.

 

There is an on-site wax room, please DO NOT wax skis in the condo.

 

Our Condos have lockboxes where the unit key is kept.  Please leave the key in the lockbox at ALL times.  There is a $25.00 fee for a lost key.

 

Cancellation Policy:

We collect the entire booking fee when making your reservation.  If you cancel 11+ days prior to arrival, your deposit will be refunded less a 5% processing fee of Total Reservation Price.  If you cancel within 10 days of arrival, you will forfeit 50% of the nightly rate (Ex. 2 nights at $199.00 plus Damage Deposit of $200 and Cleaning Fee of $45.00 plus taxes - You will forfeit $199.00 and the remaining will be refunded).

 

Crystal Chalets is not responsible for the weather, power outages or the condition of the snow during your stay.  We will do everything we can to insure your safety and comfort during your stay, but do not provide refunds.