Frequently asked questions
What is the difference between a Bare Bones, Standard and Preferred Unit?
Our condos were built in the 1960's. Each one is individually owned and the changes and upgrades are different in each unit.
Our Bare Bones Units (formerly Basic Units) these units have NOT undergone any major upgrades since it's construction in the 1960's. Expect to find this unit clean and comfortable, but with worn carpet, dated and worn furnishings and extensive wear and tear on walls and surfaces for a unit built in the 1960's. This unit IS Bare Bones and is satisfactory for a group only looking for a place to prepare a meal and lay their heads. This is NOT a luxury unit and is therefore priced accordingly. We suggest to Upgrade when available.
Our Standard Units have NOT undergone any major upgrades for 10+ years. Expect to find this unit clean and comfortable, with dated furnishings and normal wear and tear on walls and surfaces for a unit built in the 1960's.
Our Preferred Units have had extensive upgrades which may include granite countertops and larger refrigerators. Please read each Units description by clicking the "Check Availability" Banner.
What items will be in my unit?
All of our units are 1 Bedroom Units. Most units have a queen or double bed and a set of bunk beds in the bedroom. And you are provided with Fresh Linen for your stay.
All kitchens are stocked with pots, pans and utensils, stoves and microwaves. You will also find Dish Towel, Dish Cloth, Dish Soap, Dish Pods (if unit has a Dishwasher) and garbage bags.
The other amenities provided are Coffe Packs, Filters, Creamer, Tea, and Sweetners.
Most units have mini-refrigerators and all have coffee makers.
Bathrooms are stocked with Fresh Towels, Shampoo, Bar Soap, Hand Soap and Toilet Paper.
No matter which Unit you choose, you will find it clean and comfortable.
What is your Cancellation Policy?
We collect the entire booking fee when making your reservation. If you cancel 11+ days prior to arrival, your deposit will be refunded less a 5% processing fee. If you cancel within 10 days of arrival, you will forfeit 50% of the nightly rate (Ex. 2 nights at $199.00 plus Damage Deposit of $200 and Cleaning Fee of $45.00 plus taxes - You will forfeit $199.00 and the remaining will be refunded).
Crystal Chalets is not responsible for the weather, power outages or the condition of the snow during your stay. We will do everything we can to insure your safety and comfort during your stay, but do not provide refunds.
Can I bring my pet or service dog?
Sorry, no pets allowed. We have a strict No animal policy for guests (in the condo or on the property) there is a $100.00 fee if violated. Service animals trained to guide or service a person with a disability are allowed. This does not include comfort, therapy or emotional support animals. If a disabled person wants to bring a service dog, the Manager must be informed in advance of exactly what the animal is trained to do. The tasks performed must be directly related to the person’s disability. Renters with animals that create problems will be asked to leave even if it is supposed to be a “service animal.”
Is there a Washer or Dryer for Guest use?
Unfortunately there is not a Washer or Dryer for guest use here at Crystal Chalets or up here on Crystal Mountain. The closest laundry facility is in Enumclaw (an hour away): Freshen Up Laundry 256 Roosevelt Ave, Enumclaw, WA 98022 (253) 245-9056
Why do you "pre-authorize" a $200.00 charge for a Damage Deposit?
Unfortunately a few rotten apples spoil the barrel! We had to implement this policy to discourage guests from misuse of our units. If the unit is left as you found it with no damage or extra cleaning is needed the "pre-authoriztion" will be fully voided.
However, if extra cleaning fees are due (see our Terms and Conditions and Welcome Email) or any damage is found in the unit based on the state that the room is left in by your use it will be deducted from the Damage Deposit "pre-authorization" and the remaining is voided.
Why is there a $75.00 Late Check In or Check Out fee?
The Late Check In Fee is to discourage late check ins after 8:00 PM. We are an old building and people walking on the walkways when checking in can get loud in snow boots and rolling suitcases. So this discourages too many guests checking in late and disrupting our sleeping guests. So PLEASE book your travel accordingly. Also lost guests or check in troubles after 8:00 PM means our managers have to get out of bed to assist.
The Late Check Out Fee is again to discourage late check outs after 11:00 AM. We are a stair filled facility and on a busy weekend we only have from 11:00 AM to 4:00 PM to turn around up to 26 units when we are full.
Please Remember to check with Reservations to request a Late Check In or Check Out before your stay!